Privacy Policy

QuickVoice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at quickvoice.co and use our AI voice agent platform and related services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register for an account, subscribe to our Services, or contact us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Company name and job title
• Billing and payment information (processed securely through third-party payment processors)
• Mailing address
• Account credentials

1.2 Usage Data

We automatically collect certain information when you access or use our Services, including:

• IP address and approximate geolocation
• Browser type and version
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring and exit URLs
• Date and time stamps of access
• Feature usage patterns within the platform
• Voice agent interaction logs and analytics (e.g., call duration, call outcomes, and aggregated performance metrics)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze trends, and administer our Services. The types of cookies we use include:

• Essential cookies: Required for core functionality such as authentication and security.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve the user experience.
• Functional cookies: Remember your preferences, language settings, and other customizations.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our Services.

1.4 Voice and Call Data

As an AI voice agent platform, we may process voice recordings, transcriptions, and related metadata when you use our voice agent features. This data is processed to deliver the Services and improve voice agent performance. Call recordings and transcriptions are stored securely and retained according to your account settings and applicable law.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To create and manage your account
• To process transactions and send billing-related communications
• To personalize and improve your experience with our platform
• To develop new features, products, and services
• To analyze usage patterns and optimize platform performance
• To train and improve our AI voice agent models using aggregated and de-identified data
• To communicate with you, including sending service updates, security alerts, and support messages
• To send marketing and promotional communications (with your consent, where required by law)
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations and enforce our terms

3. Data Sharing and Third Parties

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as cloud hosting, payment processing, analytics, email delivery, and customer support. These providers have access to your information only to the extent necessary to perform their services and are contractually obligated to protect your data.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

3.5 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, analytics, benchmarking, or marketing purposes.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud
• Fulfill legitimate business purposes, such as analytics and reporting

When your data is no longer required for these purposes, we will securely delete or anonymize it. Voice recordings and call transcriptions are retained based on your account configuration and are automatically purged after the retention period you set, unless a longer retention is required by law.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

5.1 Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Rectification — Request correction of inaccurate or incomplete data.
• Erasure— Request deletion of your personal data ("right to be forgotten").
• Restriction — Request that we limit the processing of your data.
• Portability — Receive your data in a structured, commonly used, machine-readable format.
• Object — Object to the processing of your data for certain purposes, including direct marketing.
• Withdraw Consent — Where processing is based on consent, withdraw that consent at any time.

You also have the right to lodge a complaint with your local data protection authority.

5.2 Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

• Know — Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Delete — Request deletion of the personal information we have collected from you, subject to certain exceptions.
• Opt-Out of Sale — We do not sell personal information. If this changes, you will have the right to opt out.
• Non-Discrimination — You will not be discriminated against for exercising your privacy rights.

5.3 Exercising Your Rights

To exercise any of the above rights, please contact us at support@quickvoice.co. We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR and 45 days for CCPA). We may need to verify your identity before processing your request.

6. Security Measures

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and role-based permissions for internal systems
• Secure software development practices
• Employee security awareness training
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continually improving our safeguards.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and Canada. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected in accordance with this Privacy Policy and applicable law.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as promptly as possible. If you believe that a child under 16 has provided us with personal information, please contact us at support@quickvoice.co.

9. Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where required by law, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: